Game Ops Manager

Aristocrat is a global leader in gaming and entertainment technology, delivering innovative online casino content and platform solutions across regulated markets worldwide. The Game Ops Manager plays a key part in ensuring the successful day‑to‑day operation and performance of online casino products, acting as the main operational link between partners, game suppliers, and internal teams. With a strong hands‑on approach, the position focuses on game operations, promotions, compliance, and reporting, driving operational efficiency, partner satisfaction, and overall casino profitability.

What You'll Do

• Own and manage the day-to-day operational running of the online casino(s) you’ll manage

• Oversee game operations, including game launches, configuration, RTP settings, limits, and availability

• Monitor key casino performance metrics (benchmarks)

• Organize promotions with game vendors to improve casino profitability

• Coordinate with Promotions/CRM Teams to ensure correct implementation and monitoring of casino promotions and campaigns

• Act as main operational point of contact with the clients (partners)

• Act as the main operational point of contact with key game suppliers

• Formulate and deliver gaming onboarding activities for new partners

• Define and deliver the gaming roadmap and content plans

• Drive the organization towards better levels of operational efficiency with a strong focus on execution

• Prepare weekly, monthly, quarterly and yearly reports

What We're Looking For

• This is a hands-on position.

• Must have experience working with back-end solutions.

• Strong understanding of gaming operations, including game configuration, testing, and supplier management.

• Knowledge of regulatory compliance in the gaming industry.

• Has worked with RTP configs, limits, or promo mechanics directly (not via ticketing only)

• Ability to work collaboratively with internal teams and external partners.

• Proficiency in preparing detailed reports and presenting findings to partners.

• Excellent written and verbal communication skills.

• Highly developed verbal, interpersonal, and written communication skills and able to relate to others, and maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day.

• Demonstrated accuracy with consistent attention to detail.

• Possess independent judgment, discretion, and initiative in the absence of specific directions from management

• Thrives in a fast-paced, dynamic work environment and can work effectively and efficiently while maintaining a high level of member service

• Organized with excellent time-management skills

Travel Expectations

Additional Information