Fraud Technology Product Lead

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway Africa, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our operational teams in the risk and fraud space, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The role will be responsible for owning, operating, and optimising all SaaS‑based fraud detection, prevention, and case management platforms used across the organisation. This role sits at the intersection of fraud operations, technology, and vendor management, ensuring all fraud systems are implemented correctly, stable, well‑supported, and continuously enhanced to meet evolving fraud risks.

The role ensures that the organisation’s fraud technologies are configured effectively, integrated smoothly into operations, and deliver maximum value by enabling early detection, precise decisioning, and operational efficiency.

What you’ll be doing

Platform Ownership and Governance

• Owns the end‑to‑end fraud technology ecosystem (tools, platforms, models, rules engines, integrations, dashboards).
• Defines the fraud product roadmap, ensuring alignment with business strategy and regulatory obligations.
• Evaluates and prioritises new features, tools, and enhancements based on risk exposure, business impact, and operational efficiency.

Implementation and Configuration

• Overseeing deployment, configuration, and calibration of fraud SaaS platforms and decision engines (LexisNexis, ThreatMetrix, BioCatch, Ravelin, etc.).
• Leading cross‑functional discovery sessions to translate fraud requirements into technical specifications.
• Designing detection strategies, rule logic, scoring models, and behavioural analysis patterns.

Operational Support and Issue Resolution

• Acting as the escalation point for fraud‑related system issues, outages, and incident response.
• Troubleshooting platform behaviour, false positives/negatives, and data anomalies in collaboration with engineering teams.
• Coordinating root‑cause analysis and ensuring preventive measures are implemented.
• Supporting Fraud Operations teams with tooling enhancements and workflow improvements.

Continuous Improvement and Optimisation

• Crafting fraud defence strategies using machine learning, behavioural biometrics, device intelligence, and anomaly detection.
• Analysing fraud trends, attack vectors, and customer behaviour to proactively introduce new countermeasures.
• Monitoring KPIs such as fraud loss, detection rates, false positives, conversion impact, and operational workload.
• Benchmarking tools and processes against industry best practice and competitor standards.
• Identifying automation opportunities to minimise manual reviews and reduce operational costs.

Reporting and Analytics

• Ensure visibility and insights through:
• Developing dashboards and reporting frameworks to track fraud posture, system performance, and customer impacts.
• Presenting insights, risks, incidents, and trends to senior leadership, compliance, data teams, and engineering.
• Providing commercial analysis relating to fraud losses, revenue protection, and platform ROI.

Stakeholder and Vendor Management

• Managing relationships with external vendors: monitoring performance, assessing upgrades, negotiating renewals, and evaluating new capabilities.
• Working closely with internal teams (Engineering, Risk, Compliance, Payments, Customer Experience, Data Science) to align priorities.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential qualifications and skills you’ll bring to the table

The necessary skills that we require for this role include:

• Bachelor’s degree in Risk Management, Information Systems, Computer Science, or related field (preferred).
• Industry certifications (e.g., CFE, CAMS, fraud tech certifications) advantageous.
• Experience with fraud SaaS tools such as LexisNexis, ThreatMetrix, BioCatch, Ravelin, Featurespace, SAS, Actimize, FICO, or equivalent.
• Technical & Systems Expertise
• Fraud Domain Knowledge
• Operational Skills
• Stakeholder and Vendor Management
• Strong analytical thinker with a problem‑solving mindset.
• Technology‑curious, adaptable, and proactive.
• Collaborative leader who thrives in cross‑functional environments.
• Calm under pressure, especially during incidents or system outages.
• Passionate about fraud prevention and digital risk innovation.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Familiarity with enterprise SaaS platforms.
• Previous experience in online gaming or casino industry.
• Knowledge of gambling regulations and compliance requirements.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!