Fraud & Payments Executive

Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Reporting to the Fraud & Payment Team Manager, the Fraud and Payments Executive will be responsible for protecting and maximizing company revenues through high-quality risk identification.  In addition, the Fraud Executive will focus on providing the best in industry fraud prevention service.

Responsibilities

• Review new and existing accounts for fraud in relation to system alerts and tickets; escalate observations as appropriate to fraud analyst or Team Lead as appropriate
• Chargeback data entry, highlighting any observations made during this process
• Perform ongoing due diligence review for customer card or personal details changes
• Primary Manual Payments approvals for Chaps & Transfers
• Manage duplicate accounts and ensure terms and conditions are adhered to
• Omnichannel fraud screening
• Screen and approve Credit/Debit Card and E-Wallet withdrawals
• Initial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN related
• Assisting with Ad Hoc fraud queries or department requirements
• Following closure of accounts process within the department SLA’s
• Providing responses to customers emails within the departments SLA’s
• Validate customers (where required) by gathering all KYC documents and in line with procedures
• Whitelisting devices and review of any linked accounts
• Reviewing Iovation related user queries, email alerts and daily breaches on device count
• Completing potential VIP account checks in line with the policy
• Work closely with the customer contact centre providing support when needed
• Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures

Qualification

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

You’ll get a competitive salary combined with some great benefits.

Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.

#Interactive