Fraud and Payments Analyst

Company Description

Rank International, part of The Rank Group, is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 3 leading brands: YoCasino, YoBingo and YoSports

Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another.

We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV!

With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!

Job Description

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

As a Payments and Fraud Analyst, you will be part of the Customer Operations team and report to the Payments and Fraud Team Manager. Your role is to carry out daily checks on customer accounts, payments, and activity to identify fraud and financial risk, and to ensure all processes follow regulatory requirements.

This is a hands-on role involving daily monitoring, alerts, reports, and manual checks, as well as close cooperation with the Customer Service team.

Key Responsibilities

• Review customer accounts daily to identify potential fraud, risk, or unusual activity
• Monitor system alerts and reports and take appropriate action
• Process customer payments, deposits, and withdrawals
• Handle and resolve payment-related queries and issues
• Carry out customer registration checks and verify documentation
• Review and validate Know Your Customer (KYC) documents
• Perform anti-money laundering checks and monitoring, including Enhanced Due Diligence when required
• Monitor player and financial activity to reduce fraud and financial risk
• Investigate payment issues
• Work closely with the Customer Service team to support customer queries and account issues
• Escalate high-risk cases and suspicious activity to management
• Support compliance with internal policies and regulatory requirements
• Assist with reporting and ongoing risk monitoring

Qualifications

Qualifications & Experience

• Experience in the iGaming industry or a similar regulated online environment (required)
• Previous experience in an operations team such as fraud, payments, risk or customer service role.
• Experience working in an online business, such as an operator, payments provider, or similar company
• Familiarity with payments processing and fraud tools (e.g. Nuvei / SafeCharge, SEON, Salesforce) is desirable
• Experience working with fraud prevention processes; knowledge of fraud detection tools is a plus
• Experience working with multiple teams, such as Customer Service, Compliance, or Operations
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)

Personal Skills

• Strong attention to detail and good analytical skills
• Comfortable working with manual checks and routine tasks
• Able to manage workload and priorities in a fast-paced environment
• Good decision-making skills when assessing risk
• Clear and professional communication skills
• Team player with the ability to work closely with Customer Service and other departments
• Reliable, organised, and able to follow procedures
• High level of integrity and respect for confidentiality

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.