Field Service Engineer

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com 
  
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?   

Playtech’s ECM Systems is looking for a motivated and technically curious Field Service Engineer to join our growing delivery team. Do you want to play a key role installing, maintaining, and supporting IT based gaming systems at customer sites across the entire UK, with occasional travel to Europe? This is a hands-on, varied role suited to someone who enjoys working independently, travelling, solving technical problems, and engaging directly with customers.

Your influential mission. You will..   

Be responsible for the installation, commissioning, support, and maintenance of a diverse range of IT-based gaming systems, including:

• Wireless and LAN networks (including the structured cabling
• Servers and associated hardware
• Tablet PCs and charging stations
• Software updates (with guidance from in-house specialists where required)
• Assist customers with training and support

Have additional responsibilities including:

• Carrying out routine and preventative maintenance
• Conducting site surveys ahead of installations
• Planning upcoming work in coordination with the Head of Delivery
• Fact-finding/understanding problems and working closely with the support team to resolve technical issues
• Consistently represent ECM Systems professionally on-site whilst delivering excellent customer service

Components for success. You have…  

• A full, UK driving licence and eligible to be insured on company fleet vehicles
• Willingness to travel extensively across the UK, including regular overnight stays
• A flexible approach to working hours (early starts, evenings, and occasional weekends)
• Basic understanding of IT including networking knowledge
• Strong technical and troubleshooting experience
• A confident, professional and personable, even whilst under pressure
• Use of MS office to produce basic technical documentation and site diagrams
• Comfortability working independently and can use your own initiative to overcome unexpected problems

You’ll get extra points for…

• Previous experience in field service, installation, or technical roles (full training is provided)
•  Experience or prior knowledge of the UK bingo, casino, or gaming industry

Thrive in a culture that values...   

• Empowerment, support, and mentoring 
• Constant learning and development opportunities  
• Active lifestyle and mental well-being in an international environment  
• Fun company events 

What we offer...  

• A Comprehensive training package including continuous personal development opportunities such as: PASMA, MEWP, Working at Height, Asbestos Awareness, Manual Handling and Lithium Battery Safety
• A varied, hands-on role with the opportunity to travel across the whole of the UK
• Supportive team environment within a well-established organisation
• Additional earning opportunities through overtime and on-call payments
• To develop and learn new skills so you can progress within the group
• A mobile phone and tools

ECM SYSTEMS

Located in East Yorkshire near Hull, ECM Systems is the UK’s leading provider of bingo software and gaming technology supporting one of the largest, most advanced real-time gaming networks in the country.

Our engineering team keeps over 45,000 tablet PCs and mission-critical systems running smoothly in venues across the UK and Eire. With a reputation built over 25 years, we combine innovation, reliability, and hands-on technical expertise to keep the industry moving.

Joining ECM means working with cutting-edge hardware and software, solving varied technical challenges, and supporting nationwide customers who rely on our technology every day. It’s a role where your skills make a visible difference and where you’ll be part of a team known for quality, support, and continuous improvement.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.