Fcc Dispatcher B-Full Time (Harrah's Atlantic City)

ESSENTIAL FUNCTIONS:

Understands and responds to internal guests needs.  Communicates in a friendly, respectful and understandable manner.  Politely gives consistent, timely and accurate information and finds answer when unsure.  Uses outlined service behaviors when encountering guests.  Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and guests.

Receives telephone calls from other departments relative to maintenance problems. Dispatches maintenance calls according to procedure via two‑way radios.  Documents all calls received and dispatched including follow‑ups on a timely basis.  Originates service requests as may be necessary notifying Shift Supervisor of same. Monitors and operates Fire Command System as necessary.  Enters all service requests into computer.

EDUCATION/SKILLS/EXPERIENCE:

High school diploma preferred.  Personable telephone manner. Previous FCC or telephone related experience preferred.

DISCLAIMER: 

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)." $24.40 per hour