FBG Non-Tech US Template

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Fanatics Betting & Gaming is seeking a CRM Specialist to support the development and execution of its customer lifecycle strategy. This role reports to the Senior Manager, Commercial CRM, and will be responsible for building and managing CRM communications.

Responsibilities

• Develop and manage CRM communications strategy across email, push, and in-app messaging channels, covering customer activation, engagement, and retention.
• Build and maintain structured communication calendars aligned to the sporting calendar, product launches, and key lifecycle moments.
• Execute campaigns end-to-end — from brief creation through QA and deployment — within platforms such as Xtremepush and MovableInk for personalization.
• QA all campaign assets prior to execution to ensure each send is tested and functions as expected.
• Analyze campaign performance and translate results into strategic recommendations and optimizations.
• Develop detailed campaign briefs that clearly communicate objectives, segmentation, channel requirements, KPIs, and timing to creative and operations partners.
• Partner with Promo Ops, Product, Commercial Strategy, Creative, and Customer Service teams to align on retention and lifecycle strategy to improve the overall customer experience.
• Work with the analytics team to support campaign reporting and identify new data attributes for segmentation and personalization.
• Identify and implement AI tools and workflows to improve efficiency across planning, copy, segmentation, and analysis.
• Monitor industry trends in sports gaming and lifecycle marketing to inform strategy.
• Due to the nature of a live sports environment, some evenings, weekends, and holiday availability should be expected.

Experience & Skills

• Bachelor's degree in Marketing, Communications, or a related field.
• 2+ years experience in CRM or lifecycle marketing across email, push, and/or in-app channels.
• Hands-on experience with CRM platforms such as Xtremepush or Braze, and personalization tools such as MovableInk.
• Ability to work independently and manage workload without close supervision.
• Demonstrated interest in or active use of AI tools as part of a marketing workflow.
• Strong written and verbal communication skills, including the ability to present recommendations and performance insights to leadership.
• Comfort interpreting campaign data and making strategic decisions based on results. A formal analytics background is not required.
• Experience in sports, betting, or gaming is strongly preferred.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/