Facilities Helpdesk Coordinator

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system, allocating work to the relevant teams as well as supporting with general administrative tasks.

We are seeking a dynamic and highly motivated individual who thrives in a fast-paced environment, has a great telephone manner and excels at working collaboratively.

You will effectively assist the UK Facilities Services teams by managing the CAFM and Helpdesk software, alongside completing various administrative duties required by the department.

This position is offered on a full-time basis and will require a flexible approach to working hours. Shifts will be allocated on a rolling rota of any four days from seven, between the hours of 07:00 and 19:00, including bank holidays.

• Experience working with a CAFM system and Helpdesk is required.
• Ability to work under pressure and meet tight deadlines whilst maintaining attention to detail.
• Experience in Microsoft Office including Outlook and Excel.
• Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for Facilities Services and other internal departments.
• Well organised and skilled in effective time management.
• Able to work as part of a team and independently without supervision.

• Acting as the first point of contact for the Business and external contractors.
• Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 business operation.
• Supporting Facilities teams with administrative tasks.
• Allocating company pool vehicles and electric charging.
• Working alongside Engineering teams to create job plans.
• Completing end to end ownership of all high priority jobs raised.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.