Facilities Helpdesk Coordinator

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.

You will provide support to the UK and Overseas facilities teams by looking after various software systems, including internal CAFM system.  There will be various other administrative duties which will be completed as apart of the role.  

This role involves delivering excellent service to users queries and compiling and distributing insightful reports to stakeholders.

This position is on a full time basis and will require a flexible approach to working hours with a rolling rota of any five days from seven, including bank holidays.

Qualifications

• Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.
• Good computer skills with knowledge of Microsoft office tools, including Excel and Outlook.
• Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for facilities and other internal departments.
• Great team player with a can do attitude along with ability to work at times without supervision.
• Well organised and skilled in effective time management.
• Experience with Helpdesk,working with a CAFM system is desirable.
• Ability to work in a very dynamic environment with changing priorities.

Additional Information

• Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 Business operation.
• Supporting facilities teams with administrative tasks.
• Managing fleet of pool vehicles.
• Booking and management of electric charging.
• Working alongside engineering teams to create job plans.
• Completing end to end ownership of all high priority jobs raised.
• Dealing with third parties such as contractors and suppliers.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.