Executive Sports Host (Ontario)
BetMGMDiscover What’s Possible at BetMGM
Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.
As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:
Medical, Dental, Vision, Life, and Disability Insurance
Registered Retirement Savings Plan (RRSP), Tax Free Savings Account (TFSA), and Deferred Profit Sharing Plan (DPSP)
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more!
At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.
Location:
Primarily Toronto, Ontario
About the Role
As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service-related items.
Responsibilities
Supporting campaigns to help improve customer experience on the site
Providing direct customer service through phone, email, and text messages
Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
Liaise with different departments to implement solutions to customer issues
Thorough understanding of existing products, services, and initiatives available on the BetMGM platform
Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
Conducts themselves with the highest level of integrity and honesty
In-person hosting for events, suites, and on-premise at MGM properties
Qualifications
Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment.
2+ years of VIP hosting experience preferred, including but not limited to Sports VIP
Hosting experience in land-based casino marketing environment
Excellent knowledge of sports betting required
Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
Detail oriented with effective time management skills and the ability to produce results while working under pressure
The ability to work independently, offer top tier customer service and identify customer trigger points
Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
Expert in back-end systems such as BetScroller, Trading Dashboard, P-reports, CSM, Geocomply, Backoffice, and Power BI
It is a condition of employment in this position that the employee is and remains lawfully eligible to work in Canada.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.
About BetMGM
BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
BetMGM welcomes and encourages applications for people with disabilities. Accommodations are available on request for job applicants and candidates taking part in all aspects of the recruitment and selection process. Please contact leaves@betmgm.com if you need accessibility accommodation during the application process.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.