End User Computing Analyst

As the power behind big name brands William Hill, 888 and Mr Green, we’re in the business of making life more interesting through delighting our customers with world-class betting and gaming experiences. For us, everything starts with our customers, and we go all out to make our play easy to use, make every experience personalised and every platform a place you can trust to do the right thing by you, whether you win or lose. For you, that means joining a team that shares your passion to put customers first. A place where you’ll be encouraged to raise your game. And a business that believes we can all win together.  

The End User Computing deliver second line support, supporting users in person and remotely. The team is responsible for issuing, replacing and recovering equipment from our colleagues and is the first point of contact when something goes wrong at their site. The team will work alongside colleagues in Asset Management and 3rd Line Support. The team also support projects, ensuring all users can access the support they require as the need it.

The team is responsible for all IT related equipment faults at site, including:

• Faults with video conferencing equipment
• Support the setup and running of Townhalls
• Supporting Exec visits
• IT office related activities including desk / office moves

This is a fast paced team, who is involved in a number of different activities across all functions of the business.

What you'll be doing:

888Sparkware – part of Evoke PLC, one of the world’s most popular online gaming companies, is looking for a highly motivated End User Computing Analyst to join our IT Operations team.

Our new colleague day to day activity will consist in:

• Being the single point of contact/acting as a true "Technical Advisor" and offering 1st and 2nd line technical support which includes managing software licenses, software and hardware troubleshooting for PCs, MAC’s and USB / LAN Printers, deploying new workstations or replacing faulty devices
• Organizing, prioritizing, and solving open cases managed by our ticketing system and respecting the SLA. Offering advice in the use of specific software, creating necessary documentation, diagrams, and any other necessary detailed instructions for employees to better understand the newly implemented technologies
• Creating reports and statements to ensure synchronization between the Corporate Partners from different sites
• Offering remote or telephone support to other offices of our company.

You will work with:

• Servers and Consoles
• Active Directory, Exchange Server, Fileserver, Teams, Slack, VMWare, JAMF/Casper, Juniper/VPN, Microsoft Team Foundation, SCCM, MobileIron, DNS, DHCP, PRTG, Office 365, (Network Layer 4).

You will also:

• Ensure that the network is fully functioning at the normal parameters, managing and maintaining the technical room (servers resources physical update)
• Troubleshoot network on the software and hardware side. You will handle the:
• Security area: Being responsible for keeping security software installs on devices at 100% compliance, updating security software, and troubleshooting
• Work with Wave/SafeEnd, IronPort, Symantec Data Lose Protection, Symantec Antivirus, and Cisco NAC Appliance
• Mobile Devices: Supporting Android and iOS devices, managing through Mobile Iron Console
• Administrative and Training
• Assisting and providing specific training for installing and using the meeting rooms equipment
• Administrating the Asset Management components via Microsoft Dynamics NAV
• Be the Focal point for all sessions on the technical maintenance side, including verification and upgrades
• Reporting the needs of the local employees to facilitate their work and/or increase their work productivity
• Coordinating the Sales department on the IT area topics.  

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Holiday entitlement: You’ll be entitled to 22 annual leave days, plus bank holidays and an extra day for your birthday.
• eLearning
• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts.
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.
• ...and more

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. 

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. 

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. 

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!

Requirements

What we're looking for:

• You have experience of working in an EUC team and have expert knowledge of EUC process and approaches
• Have an automation mindset and be looking for ways to improve processes
• Demonstrable customer focus
• Demonstrable experience of process improvement
• Ability to work with stakeholders at all levels
• Strong critical thinking and decision-making skills
• Strong technical understanding of Microsoft, Mac OS, networking and infrastructure technologies.
• You are transparent, communicate clearly
• Any industry certification will be considered as an asset