Atlantic City, New Jersey
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Director of Marketing Asia, you will be at the forefront of shaping exceptional customer experiences by efficiently executing casino customer requests with keen judgment and strategic decision-making. Your creativity and leadership will drive innovative marketing initiatives that enhance our brand and foster lasting relationships with our guests. If you're ready to make a significant impact in a dynamic environment, we want you to join our team and help us elevate the guest experience at MGM Resorts!
THE DAY-TO-DAY:
- Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
- Maintain property’s customer base to support increasing the customer development efforts.
- Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
- If authorized, grant limited amount of marker authorization limits to qualifying customers.
- Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
- Assist in managing customers to profitable levels.
- Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
- May attend special event functions when appropriate to promote marketing efforts and greet customers.
- Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
THE IDEAL CANDIDATE:
- Bachelor degree or equivalent experience
- 3+ years of prior relevant experience
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11889
Pay Range:
The pay range for this role is:
$65,600.00 - $87,500.00
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
This position is eligible to participate in the Company’s incentive plan.
Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!