Digital Systems Specialist

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Digital Systems Specialist, you will provide implementation support, drive user adoption, and ensure operational optimisation of all Business systems.

You will work closely with core business teams and the IT Services department to coordinate digital project implementation, troubleshoot system issues, and drive operational efficiency across the organisation.

Your role focusses on the operational readiness of systems. This involves supporting smooth handovers from implementation, including set up, testing, optimisation, user acceptance, training and go-live coordination. You will also be responsible for properly configuring, testing, and optimising systems ahead of key events.

Acting as the subject matter expert, you will identify and continually review operational requirements to ensure system optimisation, whilst providing ongoing user support resulting in best practice.

Qualifications

• Experience of change management and user adoption.
• Proven experience in system implementation support and user training.
• Strong hands-on technical skills with Business systems configuration and troubleshooting.
• Excellent organisational and project coordination abilities.
• Outstanding communication skills at all levels.
• User-focused approach with a passion for improving operational efficiency.
• Experience managing multiple priorities and stakeholders simultaneously.
• Understanding of sports venue operations, hospitality, or events environment would be advantageous.
• Knowledge of any of the following; TriplePlay, Agilysys EPOS, Zendesk Sell, Bylder, Teamcard, Unify, IVVY, Jonas Retail. UZ Gamechanger CMS would be advantageous.

Additional Information

• Supporting end-to-end implementation of new Business systems.
• Planning and identifying operational requirements and process improvements.
• Providing hands on support to different areas of the Business in adopting new systems and capabilities.
• Ensuring systems are configured to support Business requirements.
• Creating and maintaining user guides, process documentation, and training materials.
• Monitoring day-to-day system performance and user feedback to ensure solutions are meeting Business needs.
• Identifying opportunities to improve system efficiency, enhance user experience, and maximise system potential.
• Troubleshooting day-to-day system issues and coordinating resolutions with relevant departments.
• Supporting the development of the Business’ digital roadmap.
• Collaborating with the Data and Insights Lead on system reporting requirements and data quality.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.