Customer Verification Administrator
The Rank GroupRank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.
Rank Interactive, part of Rank Group which own/operates Grosvenor, a leading Casino operator in the UK is looking for a Customer Verification Administrator to join our Customer Verification Team.
As a Customer Verification Administrator, you'll be responsible for researching and publishing data via Open Source to create a rounded view of individual customer’s background to support regular reviews of business relationships. You will be responsible for ensuring that your report provides relevant data to ensure that the Customer Verification Analysts can then build a quality risk assessment based on Safer Gambling, Affordability and Money Laundering risk factors. You’ll also be responsible for reviewing and processing reinstatement requests from customers while being aligned with internal processes and regulatory requirements.
Main Accountabilities and Responsibilities
The impact of your role is significant, as it directly influences the efficient execution of our Safer Gambling & Player Protection strategy. Your responsibilities will include but not exhaustive of:
- Research and publish detailed OSINT information along with reports from 3rd party suppliers as needed for the Customer Verification Team Lead, Customer Verification Team Analysts and stakeholders.
- Ensure OSINT information is published in a timely, detailed, accurate and thorough manner.
- Support the Customer Verification Team Lead and Customer Verification Analysts in matters relating to safer gambling, affordability and anti-money laundering.
- Utilise OSINT and 3rd party platforms to analyse individual customer background to support regular management review of business relationships.
- Identify customers whose OSINT information combined with player data may give rise to problem gambling, affordability or money laundering concerns.
- Liaise and consult with the Customer Verification Team Leads and Customer Verification Analysts regarding individual cases and higher risk customers.
- Consult and liaise with colleagues to ensure best practice across the team.
- Collaborate with digital and retail stakeholders and HVC team as required for high value or cross-channel customers.
- Review and process in a timely and accurate manner reinstatement requests from customers.
- Review customer information and escalate any identified risks where appropriate.
- Ensure the timely application of barrings and exclusions identified through the SENSE and BISES platform.
- Review for accuracy and escalate any discrepancies to different stakeholders where appropriate.
- Keep up to date with relevant legislations and requirements within the gambling industry.
Qualifications
- Able to effectively manage time in a high caseload environment, prioritise accordingly and deliver in a timely manner.
- Has strong report-writing, verbal communication, data entry and comprehensive record keeping ability.
- Show accuracy and attention to detail.
- Have good analytical skills with an aptitude for investigation.
- Ability to show initiative, ingenuity and an inquisitive nature, with good perception and awareness for recognising and identifying red flags or promising lines of investigation.
- Have excellent communication and interpersonal skills.
- A good working knowledge of OSINT tools available.
- Strong proficiency in Microsoft Office Suite.
- Understanding of the gaming industry is desirable.
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
You’ll get a competitive salary combined with some great benefits.
Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.