Please note that this role is fully remote based position based in São Paulo, and applications must be submitted with an English resume or CV only.
We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we’ve empowered a new wave of investors. Today, we have 750,000+ customers and more than A$8B under administration. Join us as we continue to reshape the financial industry, inspire investor confidence and unleash the investor in everyone.
We are looking for a Customer Success Analyst to join our Customer Success team in São Paulo .
The Customer Success team sits at the intersection of customer experience, operations and product. Every day, we help investors navigate important moments in their journey while uncovering insights that help Stake continuously improve.
As a Customer Success Analyst, you'll develop a deep understanding of our customers, products and operational processes. You'll work directly with customers to solve complex problems, build trust and deliver exceptional experiences. At the same time, you'll analyse customer trends, identify opportunities for improvement and help shape how Stake scales its operations and customer experience.
This role offers exposure across the business and the opportunity to work closely with Product, Engineering, Operations and Risk teams. You'll help transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors.
Please note that this role requires availability to work a Wednesday – Sunday roster from 6:00pm to 2:00am (Brazil time).
Within your first two years at Stake, you will have:
You’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake program.
Once we've received your application, we'll give it the attention it deserves and if we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process.
To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.