Customer Service Specialist
The Rank GroupRank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.
We are looking for experienced Customer Service Specialists to join our growing Customer Service team!
Step into a role where you can Work, Win, and Grow! You will handle queries via phone, email, or chat with a positive attitude, identify customer needs, and deliver effective solutions. Plus, you will have a blast working in the exciting world of games, enabling our players to have a great experience.
Salary & Benefits:
- Rs23k - Rs32k p/m basic salary (depending on interview and experience)
- Monthly bonus of up to Rs20k
- 25% night allowance
- Fully subsidised medical scheme
- Meal allowance
- WFH allowance
Working hours / 1 month shift rota:
- Morning - 10:00 - 19:00 / 11:00 - 20:00
- Mid: 14:00 - 23:00 / 15:00 - 00:00
- Night: 17:00 - 2:00 / 18:00 - 3:00
Responsibilities include:
- Deliver exceptional customer service via phone, email, and chat, ensuring a professional and positive experience
- Act as a brand ambassador, fostering trust, personalising interactions, and promoting loyalty through tailored recommendations
- Enhance customer engagement by resolving queries, coaching self-service solutions, and promoting new offers and games
- Ensure compliance and responsible gaming, identifying risks, supporting safer gambling conversations, and escalating incidents when necessary
- Contribute to service improvements, analyzing trends, recommending policy updates, and staying up to date with regulations and company processes
If you thrive in a fast-paced environment, love helping others, and are committed to providing exceptional service, then this is the perfect opportunity for you! Join us and make every interaction count while enjoying a fun and dynamic work environment!
Qualifications
- Excellent English written and oral communication skills is a must
- Previous experience in a customer service role is required & ideally a contact center environment
- Customer focus and able to deliver practical solutions
- Comfortable to deal with inbound and outbound customer queries
- Active listening and problem-solving skills
- Proven team player with the ability to be self-motivated and work on own initiative
- Highly organised and structured
- Flexible and can respond to changing environments.
- Ability to learn new skills and retain information effectively
- Ability to multitask with attention to detail and the ability to prioritise
- Good mastery of Microsoft Office tools
- iGaming knowledge of Sports, Bingo and Slot games will be advantageous
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
You’ll get a competitive salary combined with some great benefits.
Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.