Customer Service Officer

Handle Customer queries and Problems via Digital Channels, based on the customer contact, gaming profile, gaming history.
Escalate Customer Problems based on predefined procedure
Categorize Customer Contacts
Own and develop appropriate information and knowledge on company product, procedure and campaigns in timely manner
Delivery of company products based on company approved communication style/ method
Comply to main CS KPIS: communication index, competence index, adherence ​