Customer Service Agent

As a Customer Service Specialist, we need you to:

• Handle customer inquiries via Digital Service Channels: inbound and outbound call center, Chat, Email, Social Media
• Provide customers with data regarding new and existing services/campaigns
• Register customer problems and requests correctly and accurately
• Verify any kind of information related to subscribers
• Follow a high level of customer data confidentiality
• Follow company standards in customer service
• Proper knowledge of Company products/services/promotions/standards.

We need you to have:

• Fluent Armenian (spoken and written); Russian and English are a plus
• Excellent communication skills
• Multitasking skills
• Stress tolerance
• Adaptive to changes
• Quick learner.
  

We promise:

• Health insurance
• Performance-based bonus system
• An additional 10 days off
• Professional development opportunities
• Transportation coverage for night shifts
• Birthday gift
• Special awarding system
• Skill sharing
• Your personal amigo to help you adapt.