Customer Service Agent

Customer Service Agent

Shift Schedule:

09:00–17:00, 11:00–19:00, 17:00–01:00, 19:00–03:00
(Night shifts 2–3 times per month)  

 *Ability to work in all shifts is required.

Salary: 160,000 AMD

• Handle customer inquiries via Digital Service Channels: inbound and outbound call center, chat, Email, Social Media
• Provide customers with the data regarding new and existing services/campaigns
• Register Customer problems and requests correctly and accurately
• Verify any kind of information related to subscribers
•  Follow a high level of customer data confidentiality
•  Follow company standards in customer service
• Proper knowledge of Company products/ services/promotions/standards.

• Fluency in Armenian, good knowledge of Russian, and English will be considered a plus.
• Excellent Communication Skills
• Multitasking skills
•  Stress tolerance
• Adaptability to changes
•  Quick learner.