Join our ambitious team as a Customer Insights & Performance Analyst and help build the future of customer operations through data-driven impact! At Product Madness, outstanding experiences are delivered to bring happiness to millions of players, and smart insights are at the heart of making that happen. This role is pivotal, combining operational performance reporting with behavioural and cohort analysis to strengthen service efficiency, advance automation maturity, and elevate customer engagement efficiency across Customer Operations, Automation, and Engagement initiatives.

What You'll Do

• Own reporting across SLA, critical issues and service stability
• Analyse automation performance including containment, resolution and workflow trends
• Identify drivers of repeat contact and inefficiencies
• Partner with Automation and Operations to optimise workflows using data
• Support cohort modelling and segmentation across the customer lifecycle
• Analyse behavioural patterns impacting retention, support volume or engagement
• Translate interaction data into actionable insights
• Produce structured performance summaries for engagement initiatives where applicable
• Measure behavioural and operational impact
• Provide attribution clarity and feedback loops into Operations
• Build and maintain dashboards in Looker and Redash
• Write and maintain SQL queries to support reporting needs
• Reduce reactive reporting requests through structured visibility
• Support QBR and MBR reporting requirements

What We're Looking For

• Strong SQL capability
• Experience using Looker and/or Redash
• Comfortable building dashboards from raw data
• Ability to translate business questions into structured queries
• Clear communication of insights to non-technical partners
• Experience in customer support or lifecycle environments preferred

Work mode: hybrid – 3 days per week from the Wave Office, Aleja Grunwaldzka 347, 80-309 Gdansk, Poland.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.