Customer Experience Specialist
Flutter International
Full-time
On-site
Yerevan, Armenia
Customer Operations & Support
Customer Experience SpecialistCustomer Experience Specialist
We need you to have:
As a Customer Experience Specialist, we need you to:
- Monitor customer experience metrics
- Analyze customer experience in all touchpoints (service, transactions, etc.) and discover the areas for improvement
- Share the customer feedback with the CX team
- Suggest recommendations to improve customer experience and initiate changes
- Plan and monitor the follow-up process for complaints
- Provide weekly and monthly reports in PPT format and Miro
- Be in touch with customers through our digital channels by conducting quizzes
We need you to have:
- Work experience in the field of Customer Experience
- Work experience in customer feedback analysis
- Being able to perform the statistical analysis is a plus
- Ability to create presentations in MS PowerPoint
- The ability to work on the Miro platform is a plus
- Able to multitask, prioritize, and manage time efficiently
- Ability to interpret large amounts of data
- Excellent knowledge of MS Office
- Fluent in English with strong written and verbal communication skills
- Strong communication and presentation skills
- The ability to take responsibility and handle pressure
- Good teamwork and communication skills
- Adequate knowledge of data collection methods (polls, focus groups, surveys, etc.)