Customer Care Advisor

We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of multiple well-known brands. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves, and for the good of entertainment.

Some of your main responsibilities in this role include;

• Provide our retail customer base with a service which exceeds expectation
• Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
• Effectively navigate the systems to quickly and efficiently answer customer enquiries
• Always review and break down all Experience interpreting and responding to customer requests
• Take ownership of personal development to work toward improvement
• Ensure customer records are accurate and reflect current status and remain confidential when handling customer contacts.
• Adopt and follow rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach

We operate on a shift basis to cover the shop opening hours:

• Monday to Saturday 8:30am to 21:30pm
• Sunday 9:30am to 21:30pm. We will require all applicants to cover these shifts.
• We work on a rota basis which will change weekly.Equal Opportunities.If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.We're an equal opportunities employer. We welcome applications from everyone. We do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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