Customer Account Advisor

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

The responsibilities assigned for the position will be:

• Assist our customers base via Live Chat, phone and email.
• Assist our customers with a wide variety of account inquiries, including payments, login and betting inquiries.

From your first day with the company, you will receive training on all aspects of the role, including sports and betting so that you are ready in fulfilling the duties and can develop in the operation as a career plan.

Conditions:

• Rotating schedule: you will work 5 days out of 7 in the week between 07:00 and 00:00, including weekends and holidays, in our offices in Bogota. Time availability is required if necessary.
• Competitive salary.
• Work 40 hours per week (5 days).
• 20 vacation days plus holidays, which are included in your vacation availability.
• Opportunities for professional growth and development.
• Performance bonus plan.
• Transportation allowance.
• Seniority bonus.
• RAF Program

Qualifications

Requirements:

• Intermediate English skills.
• Customer service skills.
• Multitasking ability.
• Problem solving skills.

Additional Information

By submitting your application, you agree to share your personal data in accordance with our Recruitment Privacy Policy, which you can consult at Privacy Policy

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.