Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.
Neo Group is on the lookout for a CRM Workflow Manager to join our CRM team.
Key Responsibilities:
- Own task flow and prioritization across CRM teams: from intake to delivery and post-analysis.
- Set up, optimize, and maintain different CRM Jira boards and workflows for the department.
- Facilitate syncs with CRM team leads and heads, monitor progress, surface blockers, and drive resolution.
- Track deadlines and dependencies - ensuring nothing gets lost or delayed.
- Maintain centralized documentation in Confluence: key projects, ownership, risks.
- Be the go-to person for operational clarity: who’s doing what, by when, and what’s at risk.
- Support the Head of CRM in building scalable internal processes for campaigns and projects delivery.
- 2+ years in a coordination, delivery, or operations role in CRM environment/tech/product.
- Experience in e-commerce, or other high-speed product domains.
- Proven experience managing multiple task streams and cross-team dependencies.
- Strong hands-on experience with Jira (setting up boards, workflows, task types).
- Native Russian and fluent in English (B1+ written and spoken).
- Organized, proactive, and execution-focused - someone who helps gets things moving and keeps them on track.
Nice to Have:
- Understanding of CRM deep operations: bonus campaigns, retention mechanics, lifecycle journeys.
- Experience building Jira setups (automations, filters, dashboards).
- Familiarity with Confluence documentation best practices and desire to do it.
- Facilitation skills - syncs, planning sessions, post-mortems.
- Enjoy 3 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!