CRM Operations Specialist (m/f/x)

Company Description

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for CRM Operations Specialist (m/f/x) to join the team!

Job Description

Your daily pitch

The CRM Operations Specialist (m/f/x) plays a key role in delivering smooth, impactful campaigns and communications that keep our players engaged throughout their journey. Just like a great playmaker on the pitch, you’ll ensure every message lands at the right moment — whether it’s about KYC, deposit limit updates, or responsible gaming interventions. You’ll work hand in hand with teams like UX and Compliance to make sure every interaction is seamless, compliant, and delivers a top-tier customer experience.

Your playing field 

• Develop winning strategies to meet regulatory requirements — for example, crafting clear and engaging communications that guide customers through document verification and other compliance steps.
• Run and analyze A/B tests for regulatory journeys in close collaboration with key stakeholders, ensuring every message performs at its best.
• Track performance and report on results, highlighting achievements and success rate improvements across all regulatory campaigns.
• Stay agile on the field by managing both ad-hoc and automated journeys, quickly adapting to new regulatory changes.
• Team up with the CRM Campaign team to align on the campaign calendar and maintain a consistent, seamless customer experience.

Qualifications

Which skills should you bring to the pitch

• Experience. You’ve got at least 2+ years of experience playing in positions like Business Analyst, Project Management, Customer Experience, or CRM - and you know how to keep your eye on the ball when it comes to delivering results. Experience in the iGaming industry would be a bonus point, but it’s not a must-have to join the team.
• Tools. If you’ve worked with CRM tools like Emarsys, Optimove or similar, that’s definitely an advantage.
• Language. You’ll need full fluency in English. German skills would be great too, since we’re the #1 Sports Betting company in Germany, but it’s not required.
• Attitude. We're looking for someone who’s motivated, collaborative, and always eager to level up their game - a true team player who’s ready to learn, grow, and win together.

Additional Information

What we offer:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering an indefinite 
  contract, competitive salary, insurance (private health, dental, private accident, sickness and life), and free parking.
• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive. We want you to remain active and will subsidize a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together 
  as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our dynamic team.

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!