At Neo Group, we don’t just follow trends—we set them. As our CRM Manager for Brazil, you’ll be the mastermind behind high-impact, data-driven campaigns that captivate players, maximize retention, and turn casual users into loyal fans. This isn’t just about sending emails—it’s about crafting unforgettable experiences that keep players engaged, excited, and coming back for more.
You’ll own the full CRM strategy for our Brazilian market, blending creativity with analytics to design hyper-targeted promotions, gamified rewards, and personalized journeys that drive real business results. From high-stakes sports bettors to casino enthusiasts, you’ll know exactly what makes them tick—and how to keep them hooked.What You’ll Do
- Lead the CRM vision for Brazil—develop bold, innovative campaigns (think push, SMS, WhatsApp, in-app surprises) that boost retention, LTV, and reactivation.
- Turn data into magic—analyze player behavior, segment audiences, and design personalized, cost-efficient promotions that outperform industry benchmarks.
- Think outside the inbox—experiment with gamification, VIP perks, cashback mechanics, and exclusive events that make our brand irresistible.
- Stay ahead of the curve—know what’s trending in Brazil (payment habits, sports passion points, casino game preferences) and leverage it in real-time campaigns.
- Test, optimize, repeat—run A/B tests, refine triggers, and constantly push creative boundaries to maximize ROI.
- Collaborate with BI, Product & Marketing to turn insights into high-converting player journeys.
- Keep us compliant but cutting-edge—balance innovation with regulatory requirements.
- A creative growth hacker: You don’t just follow playbooks; you invent them. You’ve built high-impact CRM campaigns (bonus points for iGaming!) that drove measurable results.
- A data-obsessed strategist: You love digging into analytics but never lose sight of the big-picture creative vision.
- A Brazil market whisperer: You know what excites Brazilian players (football fanatics? carnival-themed promos? local payment trends?) and how to leverage it.
- A tech-savvy executor: You’re fluent in CRM tools, segmentation, and automation—but you prioritize impact over complexity.
- Fluent in Portuguese and English (Spanish is a plus!): Our HQ is in Europe, so clear communication is key.
- A self-starter: You thrive in a remote role, turning ideas into action without waiting for permission.
Why Join Neo Group
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
- Build the future: Shape CRM for one of Brazil’s fastest-growing betting brands.
- Creativity meets data: We reward bold ideas that deliver real ROI.
- Fully remote: Work from anywhere in Brazil.
- High ownership: Your strategies directly impact revenue and player loyalty.
- Competitive perks: Top talent deserves top rewards.
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our website, follow us on social media, and engage with us online.Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
If you’re a creative CRM powerhouse who lives for data-driven, outside-the-box campaigns, we want you.
Send your CV in English and answer this: What’s one wild (but cost-efficient) CRM idea you’d test to boost retention?