Control Room Specialist
Brightstar LotteryBrightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Breve Descrizione:
In ambito Control Room, la figura ricercata - che dovrà operare in turnazione 24/7 - deve garantire il presidio in tempo reale dell’allarmistica al fine di ottemperare tempestivamente all’escalation e/o a tutti agli interventi necessari ad assicurare il ripristino e la continuità nell’erogazione dei servizi.
Smart Working:
Possibile - alternato a presenza on-site, secondo la turnazione assegnata.
Principali Attività:
- Presidio e processi di gestione console di monitoraggio reti, sistemi e applicazioni;
- Troubleshooting, gestione Incidenti e Change Management;
- Gestione e monitoraggio processi di chiusura concorsi giochi.
Requisiti:
- Spiccate capacità di team working e problem solving;
- Buona comunicazione verso clienti interni ed esterni;
- Ottimo inglese parlato e scritto;
- Strumenti MS Office;
- Strumenti di monitoraggio.
Esperienza Professionale / Seniority:
Costituisce titolo preferenziale esperienza pregressa in ambito monitoraggi / risoluzione guasti / disservizi e troubleshooting, effettuata in turnazioni H24 7X7.
Success Profile
- Leading Complexity
- Leading People
- Leading the Business
- Leading Self
#LI-JB1 #LI-Hybrid
Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
For more information, please visit www.brightstarlottery.com.