Control Room Manager

Aristocrat is excited to offer an outstanding opportunity for an ambitious and highly skilled Control Room Manager. In this capacity, you will be an essential member of our team, ensuring the operational integrity and availability of our gaming systems. Your work will strongly influence our operational success, helping us preserve our world-class standards. Join us where your leadership and technical savvy will propel the future of our operations!

This is a role where you will thrive if you are passionate about maintaining flawless operations and leading a dedicated team. As a Control Room Manager, you will lead all aspects of daily control room activities, coordinate incident responses, and drive continuous improvements across our processes. This position offers the chance to work in a dynamic and fast-paced environment where your contributions will be highly valued and visible.

What You'll Do

• Lead, supervise, and support Control Room Operators during all shifts.

• Ensure control room activities fully adhere to operational, security, and regulatory requirements.

• Act as the primary point of contact for operational and system blocking issues.

• Coordinate the execution of operational tasks in accordance with policies and procedures.

• Manage team performance against important metrics, including accuracy, quality, and efficiency.

• Review, approve, and produce management-level operational reports and performance analysis.

• Lead incident management, investigation, and resolution coordination.

• Monitor the general condition and accessibility of gaming systems.

• Implement process improvements and operational efficiency initiatives.

• Train, mentor, and develop control room staff to maintain operational excellence.

What We're Looking For

• Diploma or degree in IT, Operations, Business, or related field (or equivalent experience).

• Previous experience in a control room, operations centre, NOC, SOC, or gaming operations setting.

• Demonstrated leadership or supervisory experience.

• Strong knowledge of incident management and operational reporting.

• Proficient with computer systems, monitoring tools, and reporting platforms.

• Strong analytical and decision-making skills.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to manage priorities in a fast-paced operational environment.

• Strong attention to detail and organizational skills.

• Ability to handle confidential information with discretion.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.