Communications Coordinator (Marketing Delivery Nights)

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Communications Coordinator, you will be responsible for actioning overnight sends, and scheduling and delivering customer communications and offers for the Sports and Gaming products.

The Marketing Delivery department is responsible for executing global marketing campaigns, including the delivery of localised offers. The team oversees the delivery of emails, notifications and SMS sent directly to customers.

You will be responsible for the overnight workload, including keeping schedules accurate, setting up offers and monitoring ongoing sends.

Experience in other marketing-based roles is advantageous but not essential, as full training will be provided for this role.

The night shift follows as 7 on 7 off pattern, the working week running from Monday through to Sunday followed by a full week of 7 nights off. Typical shifts start at 19:30 and finish at 07:00.

Qualifications

• Proven ability to execute processes, whilst utilising a methodical and consistent approach.
• Strong problem solving skills to determine the source of a potential problem and find an effective solution.
• Excellent level of communication skills, both verbal and written.
• Strong organisational and time management skills, with the ability to utilise time productively and efficiently.
• Outstanding attention to detail, whilst working to time-sensitive deadlines.
• Ability to manage multiple requests at once and be resilient and responsive to change.
• Excellent Microsoft Excel knowledge.

Additional Information

• Coordinating the delivery of content for multi-faceted marketing campaigns, including both pre-planned and ad hoc promotions.
• Setting up tracking and delivery of offers, in addition to sending the required promotional messaging to drive customer interest.
• Maintaining global communication schedules and ensuring the schedules and sending regulations are being adhered to.
• Checking set-ups for user data, content and offers to ensure all facets meet CRM’s requirements, amending where necessary.
• Screening content before it is sent directly to customers, ensuring it achieves the correct purpose, following the corresponding campaign brief.
• Seeking ways to improve processes by eradicating errors and improving efficiency.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.