Client Services Support Officer

Who We Are

Entain Australia & New Zealand is fearlessly transforming the racing, sports, and entertainment landscape - reimagining how customers experience their favourite brands.

As part of a global powerhouse operating in over 40 countries with nearly 30,000 people, we’re home to leading ANZ names like Ladbrokes, Neds, TAB, and Betcha.

Across Entain ANZ, we’re shaping the future of sport and gaming entertainment through creative innovation, storytelling, and technology - creating experiences that connect with millions of fans.

Your Impact

As a Client Accounts Support Officer, you’ll be the guardian of service quality, accuracy, and regulatory integrity across our client account operations. Working closely with the Client Account Support Officers, BDMs, and ACMs, you’ll ensure every interaction, process, and outcome meets our internal standards and complies with ANZ regulatory requirements.

You’ll review calls, tickets, and operational workflows to identify improvement
opportunities, strengthen consistency, and reduce risk. Your insights will directly support team capability, helping frontline staff deliver clear, compliant, and high-quality client support. This role is ideal for someone who is detail-driven, fair, and confident in providing constructive feedback. You’ll contribute to training initiatives, maintain documentation, and act as a trusted advisor on compliance and Responsible Gambling considerations.

 If you enjoy analysing information, improving processes, and supporting teams to operate at their best, this role offers a meaningful opportunity to shape quality and compliance across a fast-paced, 7-day operational environment.

A Day in the Life

• Establish a fully structured and standardised model to ensure stronger consistency control, and adherence to all Compliance requirements.
• Conduct quality checks on BDM/ACM interactions (calls, emails, chats) to ensure accuracy, professionalism, and compliance with internal standards.
• Monitor and govern our tagline rotation across the Client Accounts team to ensure compliance with our Legal and SG requirements.
• Review and validate account actions such as ID checks, reactivations, bet disputes, and bonuses to ensure adherence to regulatory and procedural requirements.
• Provide compliance guidance to BDMs, ACMs, and support officers to reduce risk and improve decision quality.
• Identify recurring quality issues and recommend training or process updates to enhance service consistency.

Life at Entain

At Entain, it’s more than a job - it’s a place to grow, connect, and make an impact. We value individuality, celebrate collaboration, and create space for bold ideas that move people. Here, you’ll help shape the voice of some of Australia and New Zealand’s most recognised brands - while developing your own craft in a supportive, ambitious team.

Perks You’ll Love

• Hybrid & Flexible: Balance your life and work.
• Recognition & Rewards: Celebrate wins and enjoy retailer discounts.
• Wellbeing Perks: Support for your health and happiness.
• Workday Extras: Free breakfast, snacks, and onsite barista.
• Office Vibes: Pool table, live sports, and fun social activities.

Entain, there’s nothing like it.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now. Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply. 

Your Strengths