Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.
Job Purpose:
As a Chat Host for Rank Interactive you will provide a memorable, first-class entertainment experience for all our valued Players. You will carry out one of the most energetic roles within the team, creating the spark that gets our Players motivated to have a great time on site! Your fun and engaging conversation will both inform and educate, injecting life into our Chat rooms. Chat Hosts are the first point of contact – welcoming players, running quizzes and games, dealing with player questions; whilst at the same time creating a sense of ‘community’ within our rooms.
Main Accountabilities & Responsibilities:
• Fun, friendly and entertaining - introduce personality to our chat rooms whilst being professional and delivering a best-in-class service to Players
• Host promotions, quizzes and chat games, in line with promotional schedules
• Engage new Players to the site, explain games, answer questions and ensure a welcoming environment
• Deliver highly interactive, focused chat that caters for a wide range of audience demographics
• Work closely and take direction to deliver stimulating on-site content that ensures peak performance
• Listen to Player opinions, suggestions and feedback - contribute to continuous improvement of our entertainment delivery
• Ensure the site Terms and Conditions are followed by all Players
• Deliver successful chat room promotions – increasing awareness and participation
• Generate innovative entertainment ideas that will appeal to our audiences
• Provide expertise and guidance for all on-site product related information
What’s needed for success – Experience & Qualifications:
• Knowledge of bingo, on-line gaming/chatting and social media
• Experience of working in a customer environment
• Excellent English language skills
• Excellent typing, spelling and grammatical skills
• Computer literate (email, Word, Excel, Internet, etc.)
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
You’ll get a competitive salary combined with some great benefits.
Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.
#Interactive