Springfield, Massachusetts
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our dynamic Casino Marketing team as a Casino Marketing Coordinator, where you'll play a crucial role in delivering personalized, upbeat service to guests and Casino Executives by managing reservations for shows, restaurants, and accommodations from initial contact to completion. Your responsibilities will include assisting guests with all aspects of their stay, ensuring a seamless and enjoyable experience, while providing exceptional support and coordination to enhance guest satisfaction and loyalty.
THE STARTING RATE: $18.00 per hour
THE DAY-TO-DAY:
- Answer ACD (automatic call distribution) line in a friendly, professional and timely manner.
- Practice telephone etiquette standards as established by Casino VIP department.
- Assist guests with booking and changing reservations and/or reservation inquiries.
- Book Casino hotel reservations, nightclub reservations, guest list and table reservations, golf reservations, limousine reservations, cabana reservations, amenities, book other reservations as assigned.
- Issue complementary amenities based upon specific casino guidelines for levels of play. Ability to read/understand and evaluate casino play.
- Up-sell and cross-sell property amenities to guests’ company-wide.
- Ensures guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences).
- Settles accounts upon checkout to the correct folio in accordance with comp criteria and Casino Host input.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Assist casino hosts, VIP, Mlife, Special Events, Box Office and other departments with information regarding casino guests.
- Proactively seek to provide refined luxury service ensuring guest satisfaction.
- Perform all duties as deemed necessary for the success of the department.
THE IDEAL CANDIDATE:
- Has a high school diploma, GED or equivalent
- Has 1+ years of prior relevant experience in
- casino marketing, VIP Services or guest services experience
- Has extensive knowledge of excel
THE PERKS & BENEFITS:
- Healthcare, financial and time off benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15071
Are you ready to JOIN THE SHOW? Apply today!