Casino Manager

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. 

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences.  Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it. 

About Southend Casino 

Grosvenor Southend is where energy meets opportunity. Join a community that celebrates individuality, supports your growth and champions real development. Whether you’re starting out or levelling up, you’ll find space to learn, progress and make an impact. If you want a social, exciting and genuinely rewarding career, this is the place to be. 

Site-Specific Benefits 

• Excellent public transport links make commuting easy and stress‑free. 
• Fun team social events throughout the year to build connection and celebrate successes. 
• Real opportunities for progression, helping you grow your skills and advance your career. 
• Access to a company discount and savings platform packed with great offers. 
• A positive, energising work culture that supports your development every step of the way. 

What you’ll be doing

As Casino Manager, you’ll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.

You’ll:

• Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.
• Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.
• Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.
• Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.
• Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.
• Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.

What will make you a great fit?

You’ll already have casino management experience and know what it takes to run a successful gaming operation.

You’ll also bring:

• Strong knowledge of UK casino gaming and gaming legislation.
• Proven experience of driving commercial performance, sales and yield.
• Excellent knowledge across live gaming, electronic gaming and customer hosting.
• A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.
• A genuinely customer-first mindset, with the ability to inspire your team to deliver fantastic experiences.
• Confident leadership skills and the ability to get the best from a diverse team.
• Strong coaching and people-development skills.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. 

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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