Casino Games & Promotions Communications Specialist

Deadline: 09.04.2026

Description 

The Casino Games & Promotions Communication Specialist is responsible for coordinating the activation of providers' games and provider-organized tournaments across partner websites. In case of game issues, the specialist communicates directly with providers to clarify and resolve them in a timely manner. The role also involves maintaining continuous communication with partner representatives to ensure smooth operations and obtain additional details when needed. 

Responsibilities 

• Ensure the successful launch and integration of new games on the platform in coordination with providers and internal operational teams.
• Monitor game performance and functionality, identifying and resolving technical or operational issues together with providers.
• Take full ownership of game-related bugs, malfunctions, or release problems, ensuring quick diagnosis and resolution.
• Review provider updates and offers related to new game releases, fixes, or improvements, and communicate relevant information to internal teams.
• Support the technical setup and smooth operation of tournaments, ensuring that all games involved function correctly.
• Maintain communication with providers to address ongoing game issues, release processes, and operational improvements.
• Track and report game release statuses, technical issues, and resolutions in weekly and monthly reports to management.
• Ensure all tasks related to game launches, updates, and troubleshooting are completed within defined timelines and requirements

Skills 

• Strong constructive communication skills. 
• Fluency in Armenian and English (written and spoken)
• Conflict resolution abilities. 
• Ability to prioritize tasks and ensure timely follow-up. 
• Experience working with ticket/request management systems. 
• Strong analytical and problem-solving skills. 
• High sense of responsibility and ownership. 
• Attention to details. 
• Flexibility and stress resilience in a fast-changing environment. 
  

Working hours: 09:00-18:00