BI Insights Manager

We are – the Rank Group.

From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver.

We employ almost 8,000 people across our brands, in roles ranging from Casino Croupiers, Poker Dealers, Chefs and Bingo Club Callers, through to specialists in Marketing, Property, Finance, Law and Human Resources and many more.

This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth.

Look at our careers site to find out more: https://careers.rank.com/

Job Purpose: 

This role sits within our centralised Analytics department. Our mission is to provide insight relative to Marketing, Customer Insights, Safer Gambling and establish a strong culture of data-driven decision making in our organisation's strategy.  

This role supports the Digital business and will give you the opportunity to lead an Analytics team that provides innovative customer analytics and actionable analyses to support recommendations on commercial decisions, on areas such as acquisition, CRM and loyalty programs, cross-sell strategies, churn and customer behaviour.

Main Accountabilities & Responsibilities:

Leading a team to deliver proactive insights and identify areas of opportunities through:

• Regular monitoring of business performance and identification of key areas for deeper dive analysis, and insight on underlying trends and drivers
• Using customer & transactional information to identify opportunities to increase revenue and customer lifetime duration, ensuring that all opportunities are tested fully and optimised before automating
• Analysing campaigns, promotions and marketing activities to measure success and provide insight on how to optimise
• Present findings to senior stakeholders discuss strategies to drive performance across the business
• Providing ad hoc analysis for commercial departments and other areas of the business
• Deliver key “customer stories” to senior stakeholders from deep dives into customer behaviours and drive recommendations
• Manage key stakeholders, building strong and collaborative approaches
• Recruit, coach and mentor team career performance with a focus on creating a high performing team

What’s needed for success – Experience & Qualifications:

• Experience working in an analytical role, with knowledge of gambling and gaming preferable
• BSc/BA in quantitative field (Statistics, Digital Marketing, Economics, Mathematics, Operations Science) or equivalent. 
• Knowledge of SQL and/or one of the following: Python, R, SAS
• Knowledge of Data visualisation software, PowerBI preferrable
• Experience in leading teams to deliver actionable insights
• Proven ability to analyse large data sets and translate them into insights and actionable business recommendations
• Excellent communicator, able to clearly identify and articulate key insights and recommendations to drive decision-making with Stakeholders at various levels
• Previous experience in people management having working in the capacity of a people leader with direct reports required
• Management experience focusing on hiring, developing, motivating and managing workloads
• Fosters a culture of collaboration, innovation, mentorship and continuous learning

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.   

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

#RankGroup