Bench Tech II

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The bench technician II role is a highly skilled technical position responsible for supporting the growing operational demands of the organization through advanced equipment diagnostics, repair, and technical support. The role goes beyond standard bench technician responsibilities by providing higher-level troubleshooting, improving service efficiency, and supporting both field and track technicians, including on site in the field. The bench technician II plays a key role in maintaining equipment reliability, managing parts and consumables, and ensuring accurate tracking and reporting to support operational performance. This role will also identify and implement process improvements that reduce equipment downtime.

• Delivery and installation of company equipment to customer sites.

• When necessary, provide on-site support in the field at retail or casino locations.

• Lead a team on special projects/events.

• Support of field technicians during and after equipment installation.

• Diagnose and repair mechanical, hardware, software, and systems failures.

• General warehouse duties, including inventory, shipping, and forklift operation, may also be a portion of the work.

• Oral and written communication, as well as hands-on work with field-based technicians for details regarding diagnostics or repairs.

• Perform maintenance, testing and calibration of repaired products, as well as inventory tracking.

• Assist in development and implementation of departmental policies and procedures.

• Training of new and existing team members.

• Assisting in the creation of presentations/reports regarding bench and equipment activities, issues, and performance.

• Support of high-profile issues.

• Performs these functions and all other duties as assigned.

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

• An understanding of, and experience with, troubleshooting computer software and hardware technologies.

• Excellent interpersonal, verbal, and written communications skills.

• Promptly respond to customer/leadership requests and feedback.

• Proven self-starter with motivation and ability.

• Organization and time management skills that enable effective multitasking.

• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution.

• Ability to work weekends, holidays and evenings as needed.

• Available to work overtime as needed.

• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).

• Pass a background check, drug test, and have a clean driving record.

• Regular travel to customer locations for on-site work.

• Ability to drive a non-CDL delivery truck.

• Pass background check, DOT certification and drug test.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.