Associate - Player Engagement (Part Time)

What are we building? 

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

The Player Engagement Associate supports player engagement and promotional activities for Hard Rock Bet. Under the supervision of the Omni Activation Manager, this role assists guests with account registration, promotions, and general customer support both online and on property. The ideal candidate is customer-focused, energetic, and eager to learn about the sports betting and online casino industry. The position follows established policies, procedures, and guidelines while escalating non-routine issues to appropriate team members.

This position is based at a casino property and requires regular interaction with guests on the gaming floor, in public areas, and at promotional events. The role is primarily focused on providing customer support, educating guests on Hard Rock Bet products and promotions, and assisting with routine player engagement activities.

Key Responsibilities

• Assist guests with registering and navigating the Hard Rock Bet Sports & Casino apps.

• Provide friendly and professional customer service in person and through digital channels.

• Participate in on-property activations, special events, and marketing promotions as assigned.

• Assist with event setup, breakdown, and distribution of promotional materials.

• Answer basic customer questions related to gameplay, promotions, payments, and account verification.

• Provide in-person support to guests regarding account registration, app navigation, promotions, and general product questions.

• Promote current player offers, rewards programs, events, and property information.

• Assist with promotional activities designed to increase awareness and adoption of Hard Rock Bet products by engaging with guests on property and at promotional events.

• Maintain accurate customer information and follow company data entry standards.

• Document customer interactions and support activities in company systems.

• Complete routine administrative tasks, reports, and other assignments as directed.

• Follow established procedures to verify customer information and account details.

• Resolve routine customer inquiries using established procedures and escalate complex customer concerns, technical issues, or exceptions to appropriate team members.

• Demonstrate responsible gaming awareness and report concerns appropriately.

• Work collaboratively with marketing, operations, and property teams to support engagement initiatives.

• Maintain knowledge of Hard Rock Bet products, promotions, and responsible gaming practices.

• Represent the Hard Rock brand in a professional, enthusiastic, and guest-focused manner.

• Follow company policies, procedures, and applicable gaming regulations.

• Maintain an active presence on the casino floor and other designated property locations to assist guests and promote awareness of Hard Rock Bet products and promotions.

• Maintain compliance with all casino property policies, gaming regulations, and responsible gaming requirements.

Need to know:

• Part time position, approximately 20 - 30 hours per week

• Hourly rate - $25.00

• Location – 100% on site in Atlantic City, NJ

What are we looking for?

Required and preferred candidate skills and experience:

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming:

We are looking for someone who has:

• Must be able to obtain and maintain any required New Jersey gaming license or certification.

• Flexible schedule with availability for nights, weekends, and holidays as needed.

• Ability to stand and walk for extended periods throughout the casino property, including the gaming floor, event spaces, and guest service areas, with or without reasonable accommodation.

• Experience in customer service, hospitality, retail, sales, or related fields preferred.

• Must be dependable, professional, and team-oriented.

• Interest in sports, gaming, entertainment, or hospitality industries is a plus.

• Strong verbal communication and interpersonal skills.

• Comfortable working in a fast-paced, customer-facing environment.

• Basic computer and mobile app navigation skills.

• Ability to lift and move up to 25 pounds.

• Regularly works in a casino environment with exposure to noise, crowds, and smoking areas where permitted by law.

• Must be comfortable engaging with guests in a fast-paced hospitality and gaming environment.

• Requires frequent movement throughout the property during shifts.

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). This position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable federal and state laws.

The statements contained in this job description reflect general details necessary to describe the primary functions of the role. They should not be construed as an exhaustive list of all responsibilities, duties, or skills required. The scope of responsibilities may be amended, modified, or removed at the company's discretion at any time without prior notice. This description does not constitute a contract of employment or guarantee employment for any specific duration.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include: 

• 401(K)

• Paid Sick Leave

• Hard Rock Discounts

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). Reasonable accommodations are available throughout the application and interview process. If you require an accommodation, please contact Talent Acquisition at careers@hardrockdigital.com