APR Team Leader
SuperbetIt’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
As APR Operations Team Leader, you will oversee and support the Anti-Fraud, Payments & Risk (APR) team to ensure operational excellence, compliance with regulatory standards, and efficient delivery of services. You will play a key role in safeguarding payment processes, preventing fraud, and fostering the professional growth of your team
What you will be doing :
- Lead and supervise daily APR operations, ensuring service levels and volumes are consistently met.
- Oversee payment flows, PSP performance, and customer fund withdrawals.
- Monitor bonus campaigns, identifying risks and vulnerabilities.
- Ensure processes are compliant with regulations and maintain alignment with Compliance, AML, and Legal teams.
- Escalate and report suspicious transactions, contribute to fraud registers, and support AML initiatives.
- Support onboarding and training of new team members.
- Allocate tasks, conduct performance reviews, and hold 1:1 feedback sessions.
- Resolve sensitive operational issues with balanced decision-making.
- Oversee refund processes and adjust workflows in line with market trends.
- Collaborate with other team leaders to enhance efficiency and consistency.
- Detect and prevent fraudulent activity through account monitoring and verification procedures.
- Contribute to team development by identifying training needs and evaluating performance.
- Foster a respectful, positive, and professional work environment.
- Take accountability for the quality, security, and efficiency of team activities.
We are looking for someone who:
- Brings more than 2 years experience in a similar role.
- Communicates clearly, collaborates well, and shares knowledge.
- Brings strong planning, analytical, and prioritization skills.
- Is detail-oriented, results-driven, and proactive.
- Adapts quickly, resolves conflicts, and builds positive relationships.
- Works effectively with diverse teams and embraces continuous learning.
- Has good written and spoken English.
- Thrives under pressure with sound judgment.
About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.
Global Recognition and Standards
In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.
As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).