Application Support Engineer

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2C businesses. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.   

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech‘s Development unit is looking for an experienced Application Support Engineer with excellent problem-solving skills. 

Job Description

Your influential mission. You will...

• Handle backend support requests related to database and application server issues
• Ensure timely closure of support requests via the internal helpdesk system
• Assist with financial inquiries, delivering strictly accurate and reliable data
• Act as a liaison between front-line support and PHP, Database, and Client Delivery units
• Manage data import and export processes efficiently
• Analyze data extraction requirements to support business needs
• Communicate effectively to clarify issues and identify root causes
• Investigate problems and explore solutions across a broad technical landscape
• Monitor poker administration applications and databases for potential issues
• Document and maintain detailed reports for internal use and knowledge sharing

Qualifications

Components for success. You...

• Have completed secondary education, with higher education preferred, ideally in information technologies
• Bring experience working in a team-oriented environment
• Maintain excellent oversight of tasks and assignments in the Backend Specialist queue
• Communicate fluently in spoken and written English
• Possess strong knowledge of PL/SQL
• Demonstrate excellent debugging skills in multi-component systems
• Use SSH commands effectively for support activities
• Work confidently with HTTP APIs and simulate requests/responses
• Prioritize tasks with excellence and efficiency

You'll get extra points for...

• Previous experience in a gaming environment

Thrive in a culture that values...

• Initiative-taking and confident approach at the workplace
• Global scope and inclusive working environment
• Constant learning and development opportunities
• Active lifestyle and mental well-being
• Fun and engaging company events

Additional Information

SUPPORT AND DEVELOPMENT TEAM

We are a dynamic support and development team responsible for managing backend requests related to gaming administration and database applications. Our mission includes identifying system defects, initiating development improvements, and delivering accurate reporting and data analysis to key stakeholders. We act as a central point of coordination between technical support and development units, ensuring smooth operations and continuous enhancements across our platforms.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.