Appearance Team Leader

• We’re more than a company—we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.  
  
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.  
  
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.  

Role Description: Responsible for overseeing Appearance and Uniforms operations, ensuring compliance with company standards, inventory accuracy, process optimization, and high-quality on-camera presentation. This role combines people management, operational excellence, stock control, procedure development, and employee appearance monitoring to support a consistent customer and employee experience. This position may require onsite presence. Main Responsibilities: 

• Team Leadership & Operations: Manage daily team activities, including scheduling, attendance, holiday planning, onboarding, training, performance monitoring, KPI tracking, and disciplinary documentation.
• Appearance Compliance & Quality Assurance: Monitor employee appearance and ensure adherence to Appearance Guidelines, reporting irregularities and providing recommendations for improvement.
• Inventory & Stock Management: Oversee inventory control, stock accuracy, replenishment processes, and stock movement analysis to identify trends, risks, and optimization opportunities.
• Process Improvement & Documentation: Maintain, update, and develop procedures, guidelines, and operational documentation while ensuring compliance with company standards and driving continuous improvement initiatives.
• Research & Development: Participate in research, testing, and innovation projects focused on improving appearance consistency, operational efficiency, and employee experience.
• Workshops & Training: Organize and facilitate workshops, training sessions, and awareness programs related to appearance standards, procedures, and best practices.
• Employee & Stakeholder Support: Manage appearance-related requests, maintain effective communication with employees, collaborate cross-functionally, and build strong relationships with suppliers when applicable.
• Reporting & Analysis: Prepare operational, inventory, performance, and compliance reports, providing insights and recommendations to support decision-making.
• Hands-On Operational Support: Provide styling, makeup, hairdressing, uniform-related support, and other operational assistance as needed.
• Compliance & Professional Responsibility: Ensure adherence to company policies, confidentiality standards, health and safety regulations, and responsible use of company resources.

Candidate Requirements: 

• Education: High School Diploma required. Professional certification in hairstyling, makeup, fashion, uniforms, or a related field is an advantage.
• Experience: Previous experience in appearance management, styling, inventory control, operations, or team coordination. Leadership experience is considered a strong asset.
• Language Skills: Advanced English with strong verbal and written communication skills.
• Technical Skills: Proficiency in Microsoft Office and general PC applications. Experience with inventory or stock-management tools is an advantage.
• Attention to Detail: Strong analytical skills with a high level of precision in maintaining appearance standards, documentation, and inventory records.
• Interpersonal Skills: Excellent communication, presentation, stakeholder management, and relationship-building skills, with the ability to work effectively across diverse teams and cultures.
• Organization & Problem Solving: Ability to manage multiple priorities, drive process improvements, and support operational efficiency.

Nice to Have: 

• Experience in makeup, hairstyling, fashion, uniforms, broadcast appearance, or image consulting.
• Knowledge of skincare products, grooming standards, or appearance best practices.
• Experience with supplier management, procurement, or inventory optimization projects.
• Background in process improvement, SOP creation, or operational excellence initiatives.