Appearance Process Specialist
ARRISE
Full-time
On-site
Romania
Marketing
About us:
What makes ARRISE different?
We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Position scope:
Ensure compliance, accuracy, and consistency of Appearance processes by independently reviewing, auditing, and validating documentation, operational execution, and adherence to standards across all locations and sub-departments. The role supports risk prevention, data integrity, and continuous process improvement through structured audits and corrective recommendations.
Ensure compliance, accuracy, and consistency of Appearance processes by independently reviewing, auditing, and validating documentation, operational execution, and adherence to standards across all locations and sub-departments. The role supports risk prevention, data integrity, and continuous process improvement through structured audits and corrective recommendations.
MAIN RESPONSIBILITIES:
Audit & Compliance
- Conduct regular internal audits of Appearance processes, documentation, and operational execution across all locations and sub-departments.
- Verify compliance with internal policies and PPL/Arrise requirements.
- Identify process gaps, non-conformities, and potential risks impacting data accuracy, reporting, or compliance.
- Review and validate records against supporting evidence and operational schedules.
Documentation & Standardization
- Audit all standardization documentation to ensure accuracy, consistency, and alignment across locations, roles, and sub-departments.
- Create, review, maintain, and improve Appearance Guidelines and support documentation.
- Ensure documentation reflects current operational practices and approved procedures.
- Validate document version control, approval flows, and accessibility within the Document Management System (DMS).
- Support the creation and audit-readiness of documentation for all locations.
- Design and implement document templates.
- Develop, update, and optimize all documentation related to standardization.
- Produce comprehensive supporting documentation following consultations, training sessions, workshops, and established procedures.
- Provide feedback and recommendations for appearance changes in accordance with PPL/Arrise requirements.
- Continuously improve existing documentation to enhance overall process effectiveness
Reporting & Risk Management
- Prepare structured audit reports outlining findings, root causes, impact, and risk level.
- Track corrective and preventive actions and follow up on implementation and closure.
- Provide clear, fact-based recommendations to management for process improvements.
- Support management during internal or external audits by providing documentation and evidence.
Continuous Improvement
- Proactively identify opportunities to strengthen controls, increase transparency, and reduce reliance on self-reporting.
- Recommend process enhancements, validation mechanisms, and control measures to prevent recurrence of non-conformities.
- Support the design and implementation of standardized audit templates, checklists, and trackers.
Additional Responsibilities
- Execute ad-hoc audit tasks, reviews and additional tasks assigned by the direct manager.
- Collaborate cross-functionally with all Appearance Managers and Team Leaders to ensure alignment and compliance.
- Participate actively in the Appearance Check process.
- Ensure the Appearance Call Investigation Tracker is consistently maintained and current.
REQUIREMENTS:
- Advanced proficiency in English (written and spoken).
- Strong analytical and critical thinking skills.
- High attention to detail and strong organizational skills.
- Advanced PC skills, including Excel, PowerPoint, and Word.
- Ability to work independently, objectively, and with confidentiality.
- Previous experience in audit, compliance, quality assurance, or process control is an advantage
What We Offer:
- Tremendous growth opportunities in a strong, agile and fast-moving international enterprise
- Private health insurance from day one
- Performance bonus
- Company events (Ice Cream Day, Pizza Day)
- Free delicious meals in 3 variations every day
- Free gym pass after 6 months
- Daily massage at the office
- “Refer a Friend” Bonus for every successful hire in Live Casino
- A vibrant and technologically advanced work environment where you play a key role in delivering exceptional gaming experiences in collaboration with talented international teams
- Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips
- Ready to Elevate Your Career? Join ARRISE Today!#LI-AI1 #LI-Onsite based
.