AML & Safer Gambling Specialist (UK)
DabbleDabble is a global online gaming business with a heartbeat, driven by our community. We're redefining what betting looks like – bringing the community, the chat and the passion of real fandom into one place. We are where social media meets wagering in a way players have never seen before.
Founded in Albury, Australia in 2020, we've been on an explosive scale-up journey, driven by our core philosophy "You Better Believe It." We operate in Australian and US markets and have just launched a product in the UK!
Our platform is built on connection, celebration and fun. This means whether it’s in-app or in the workplace, we’re committed to delivering an extraordinary experience as guided by our philosophy and values.
We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.
Dabble Culture
Dress for your day so you can focus on what matters
Switch up your office, work from home, work from wherever helps you to deliver
Genuine, like-minded team of visionaries. We welcome ideas big and small!
Scheduled focus time to encourage deep thought
Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year
Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus
Dabble Perks
A minimum of 5 weeks of paid annual leave for all Dabblers, plus public holidays!
2 weeks of paid sick leave for all Dabblers
Up to 10% annual cash bonus based on Company performance metrics
A £200 annual home office allowance
Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?
Overview
As a key member of the Customer Operations team, the AML & Safer Gambling Specialist (UK) ensures Dabble meets its regulatory obligations under the UK Gambling Commission (UKGC), with a focus on protecting customers, preventing gambling-related harm, and mitigating financial crime risks.
The role involves monitoring customer behaviour, conducting affordability and risk assessments, and delivering customer interactions in line with UKGC guidance. It also includes completing AML and CTF checks, enhanced due diligence, source of funds and source of wealth reviews, and ongoing account monitoring.
Working closely with compliance, risk, operations, and customer support teams, the specialist helps maintain policy alignment with legislation and best practice, supports training, maintains audit records, and contributes to the ongoing development of safer gambling and AML frameworks.
Primary Location
This role is currently open to candidates based in Leeds and surrounds, though other locations in the United Kingdom may be considered.
Responsibilities
Monitor customer activity to identify indicators of problem gambling, financial vulnerability, or atypical behaviour in line with UKGC requirements.
Conduct Safer Gambling reviews, including affordability assessments, risk profiling, and required customer interactions.
Perform AML and CTF checks, including KYC verification, Enhanced Due Diligence (EDD), Source of Funds (SoF), and Source of Wealth (SoW) investigations.
Review and process customer withdrawals in line with internal policies, AML controls, fraud prevention measures, and responsible gambling checks.
Assess transaction patterns to detect suspicious activity, potential money laundering risks, or unusual account behaviour.
Escalate high-risk cases to the Senior SG and AML Specialist, MLRO, or Compliance Team with clear documentation and recommendations.
Maintain detailed and accurate records of reviews, decisions, and interactions for audit and regulatory reporting.
Support ongoing monitoring of customer accounts, applying appropriate risk mitigation measures or account restrictions where necessary.
Assist in developing and updating AML, CTF, and Safer Gambling policies to ensure alignment with UKGC regulations.
Collaborate with internal teams and contribute to reporting and staff training on Safer Gambling trends, AML risks, and regulatory updates.
Skills & Qualifications
Ability to work autonomously in a remotely managed, hybrid role within a high-pressure environment.
Availability to work rotating rostered shifts across 7 days of the week.
Strong understanding of Responsible Gambling and AML statutory and regulatory requirements, including LCCP and AML/CTF obligations within a licensed betting environment.
Previous experience in the gambling, gaming, or wagering industry, ideally within a customer service or call centre environment.
Minimum 1 year’s experience in an Operations or Compliance role within the gambling industry, preferably with a focus on Safer Gambling.
Advanced knowledge of Intercom or similar platforms at an administrative level.
Exceptional attention to detail and accuracy.
Strong organisational and prioritisation skills, with the ability to perform under pressure.
Analytical mindset with effective problem-solving skills and a proactive approach.
Excellent written and verbal communication skills, with the ability to engage senior management, regulators, and external stakeholders.
High level of confidentiality and discretion, with a commitment to ongoing regulatory learning and professional development.
Are you a Dabbler?
A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).
A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.
A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.
Remuneration
The advertised salary for this position is £30,000 - £35,000 + Benefits with room to be flexible.