Account Manager

Entain Australia & New Zealand is fearlessly transforming the racing, sports, and entertainment landscape - reimagining how customers experience their favourite brands.

As part of a global powerhouse operating in over 40 countries with nearly 30,000 people, we’re home to leading ANZ names like Ladbrokes, Neds, TAB, and Betcha.

Across Entain ANZ, we’re shaping the future of sport and gaming entertainment through creative innovation, storytelling, and technology - creating experiences that connect with millions of fans.

At Entain Australia & New Zealand, our customers are at the centre of everything we do. As a leading force in sports wagering and gaming, we harness our global scale, iconic brands, innovative technology, and data-driven insights to create exciting and engaging experiences. We are committed to delivering trusted, enjoyable interactions while maintaining a strong focus on responsible gambling. Our vision is to transform the wagering and entertainment industry by championing innovation, safety, and meaningful customer engagement.

We are seeking an Account Manager to join our dynamic team — someone who shares our passion for outstanding customer service and is driven to make an impact. This role plays a key part in ensuring our clients feel supported and valued, building strong, long-term partnerships that contribute to our ambition of being a global leader in our field.

If you are motivated, thrive in a technology and services environment, and are eager to help create moments of excitement that resonate with customers, we would love to hear from you.

• Serve as a premium high-value Account Manager, ensuring regular one-on-one communications with a select group of customers to provide a positive experience, answer inquiries, and resolve issues.
• Utilise player profiling data to generate targeted, personalised promotions, manage events and hospitality, and communicate with customers.
• Focus on delivering exceptional customer experiences, always prioritising customer needs.
• Represent the company and host customers at weekly & monthly events and premier sport sand racing events.
• Proactively manage Safer Gambling (SG) and Anti-Money Laundering (AML) practices for premium customers, advocating for safer gambling across Entain, the industry, and the broader community, ensuring compliance with regulated practices.
• Identify potential high-value customers, ensure long-term loyalty, and consolidate play to increase share of wallet, while providing weekly progress reports and recommendations to management.

• Proven experience in account management or a similar client-facing role, preferably in the information technology and services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving skills and a solutions-oriented mindset.
• Ability to work well in a fast-paced environment and manage multiple priorities effectively.
• Proficiency in using CRM software and other account management tools.
• A solid understanding of data analysis and reporting to drive account performance.
• Demonstrated ability to think strategically and manage client expectations efficiently.

At Entain, it’s more than a job - it’s a place to grow, connect, and make an impact. We value individuality, celebrate collaboration, and create space for bold ideas that move people. Here, you’ll help shape the voice of some of Australia and New Zealand’s most recognised brands - while developing your own craft in a supportive, ambitious team.

• Hybrid & Flexible: Balance your life and work.
• Recognition & Rewards: Celebrate wins and enjoy retailer discounts.
• Wellbeing Perks: Support for your health and happiness.

Entain, there’s nothing like it.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.