Human Resources Shared Services Coordinator

Overview

We are seeking an experienced and customer-focused HR professional to join our team as a Global People Services Representative based in Providence, RI. This is an exciting opportunity to play a critical role in delivering high-quality HR services across a global organization while working in a hybrid environment (50% on-site presence required).

In this position, you will serve as a subject matter expert for complex employee lifecycle processes, policy interpretation, and data integrity. You will work with a high degree of independence, managing sensitive and escalated cases while partnering closely with HR stakeholders, including People Partners, Centers of Expertise, Payroll, and other functional teams.

This role is ideal for someone who brings strong HR operational experience, thrives in a fast-paced environment, and is motivated to continuously improve service delivery and employee experience.

Responsibilities

• Serve as a subject matter expert for complex and escalated Global People Services cases, including employee lifecycle transactions, policy interpretation, and compliance-related matters
• Independently manage complex HR transactions across assigned regions, including hires, terminations, transfers, promotions, compensation updates, contract changes, and leave-related actions
• Review, investigate, and resolve data quality and integrity issues within HR systems, ensuring accuracy and compliance
• Provide guidance to employees, managers, and HR partners on policies, processes, and service options, delivering a high standard of customer support
• Conduct case triage and determine appropriate escalation pathways to specialized teams such as Payroll, Legal, Employee Relations, or system support
• Support and participate in audit and compliance activities, ensuring proper documentation, controls, and adherence to internal and external requirements
• Contribute to system enhancements and process improvements, including user acceptance testing (UAT), validation, and process documentation
• Analyze trends in cases and service delivery to identify opportunities for improvement and increased efficiency
• Collaborate across global teams to ensure consistent, compliant, and efficient HR service delivery
• Support knowledge sharing and provide guidance to team members as needed
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Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent experience will be considered
• 4–6 years of relevant HR experience, preferably in shared services, HR operations, or employee lifecycle administration
• Experience managing sensitive and complex employee matters with professionalism and discretion
• Strong knowledge of HR processes, case management, and service delivery models
• Proficiency with HR systems and Microsoft Office applications, including the ability to analyze and interpret data
• Experience supporting audit, compliance, or regulated processes is strongly preferred
• Advanced understanding of HR operations and employee lifecycle processes
• Strong problem-solving and analytical skills, with the ability to assess risk and identify root causes
• Effective communication skills, with the ability to handle sensitive situations with professionalism and credibility
• Ability to work independently, manage multiple priorities, and make sound decisions
• High level of attention to detail and commitment to accuracy, confidentiality, and compliance

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self