German VIP Account Manager (Austrian Market)
BrainRocket
Full-time
On-site
Warsaw, Masovian Voivodeship, Poland
Customer Operations & Support
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We are looking for a German VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
Requirements:
- Proficiency in English and German both written and spoken;
- Proactive person with good support/sales skills;
- Strong communication and negotiation skills;
- Attention to details;
- Previous experience will be considered as an advantage.
Duties and Responsibilities:
- Being able to search and find for solutions of customers’ issues;
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
- Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
- Ensure that products’ compliance is being followed according to relevant regulations;
- Previous experience as a Sales agent will be considered as an advantage.
Benefits:
- Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
- Starting from 20/26 paid leave days;
- 6 additional days of sick leaves without document required;
- Birthday gift cards;
- Sports card (Multisport);
- Wedding and newborn gifts;
- Breakfast, fruits, and snacks in the office;
- Team-building events and activities;
- Career growth opportunities;
- Sunny, spacious office.
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.