Customer Experience Specialist

As a Customer Experience Specialist, we need you to:

• Monitor customer experience metrics
• Analyze customer experience in all touchpoints (service, transactions, etc.) and discover the areas for improvement
• Share the customer feedback with the team
• Suggest recommendations to improve customer experience and initiate changes
• Plan and monitor the follow-up process for complaints
• Provide weekly and monthly reports in PPT format and Miro
• Be in touch with customers through our digital channels by conducting quizzes

We need you to have:

• Work experience in the field of Customer Experience
• Work experience in customer feedback analysis
• Being able to perform the statistical analysis is a plus
• Ability to create presentations in MS PowerPoint
• The ability to work on the Miro platform is a plus
• Able to multitask, prioritize, and manage time efficiently
• Ability to interpret large amounts of data
• Excellent knowledge of MS Office
• Fluent in English with strong written and verbal communication skills
• Strong communication and presentation skills
• The ability to take responsibility and handle pressure
• Good teamwork and communication skills

We promise:

• Health insurance
• Competitive salary
• Performance-based bonus system
• Professional development opportunities
• Working hours: Monday-Friday, 11:00 - 19:00
• An additional 10 days off
• Hybrid working model
• Your personal amigo to help you adapt.